Legal

Refund Policy

A full refund within 14 days of purchase, with no questions asked. Here is how it works.

Last updated: Oct 1, 2026

You can ask for a full refund within 14 days of purchase, with no questions asked. This policy applies to all paid products, courses, subscriptions and quest entries bought on https://theengineerowl.com/ from The Engineer Owl. Effective date: 01 October, 2026.

The 14-day refund guarantee

  • Window: 14 calendar days from the date and time of purchase, shown on your payment confirmation.
  • Reason: you do not need to give one. We will not ask you to justify, prove or explain your request.
  • Amount: the full amount you paid, including GST. We do not deduct payment gateway fees or processing charges.
  • Scope: applies to every purchase, whether or not you have used, downloaded or accessed the product.

How to request a refund

  1. Email to us at support@theengineerowl.com from the address used for the purchase, with the subject "Refund Request".
  2. Include your order or transaction ID. If you cannot find it, give your name and the purchase date and we will locate it.
  3. We confirm receipt within 48 hours. A request sent within the 14 days is valid even if we process it after the window ends.

How and when you get your money

  • We refund to the original payment method (card, UPI, net banking or wallet). We cannot refund to a different account.
  • We start the refund within 3 business days of your request and complete it from our side within 7 business days.
  • Your bank or card issuer may take a further 5 to 7 business days to show the credit. If you do not see it after that, send us the refund reference and we will help trace it.
  • You will get an email confirming the refund and the amount.

What happens to your access

Once a refund is issued, your access to the refunded product ends and any certificates or prizes linked to it are withdrawn. Your account stays open and you can buy again later.

Cancelled, failed and duplicate payments

  • Quest or event cancelled by us: full refund of the entry fee, automatically, without a request.
  • Duplicate charge or payment taken without an order confirmation: we refund the amount in full within 7 business days of you reporting it.
  • Product not delivered or not working as described: you get a full refund, and the 14-day limit does not stop you from asking.

After 14 days

Requests after 14 days are not covered by the guarantee. Write to us anyway if there was a genuine problem. We review such cases fairly and may refund at our discretion, and your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 are not affected.